Thank you for choosing SaFtable LLC (“we,” “us,” or “our”) ceramic dishes. We are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, please follow our refund and return policy below.
- Return Policy
Return Period: You may request a return within 30 days of receiving your item. Requests received after 30 days will not be accepted.
Return Requirements: The item must be unused, undamaged, and in its original packaging and tags. We reserve the right to refuse any return, especially if the item is visibly damaged or used. - Refund Policy
Refund Processing: Once we receive and inspect your returned item, we will process a refund within 7 business days. The refund will be issued to the original payment method used for purchase.
Shipping: If the return is due to our error (e.g., incorrect item or defective item), we will cover the return shipping costs. Otherwise, you will be responsible for the shipping costs. 3. How to Return a Product
If you need to return a product, please follow the steps below:
Contacting Customer Service: Please contact our customer service team by email or phone with your order number and return request.
Obtaining a Return Merchandise Authorization: We will provide a Return Merchandise Authorization (RMA) number and return address via email.
Packaging and Shipping: Please package the product in its original packaging and ship it to our designated return address, along with the RMA number and proof of purchase. - Special Notes
Damaged Product: If your product is damaged during shipping, please contact us immediately and provide photographic evidence. We will process the claim and issue a replacement or refund.
Promotional Items: For promotional or discounted items, our refund policy still applies, but specific terms and conditions may apply. Please verify these terms and conditions before purchasing.
Thank you for your trust in SaFtable LLC. We look forward to providing you with excellent service!